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Get Your Answers Here (FAQ)
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What products does ChatPatz offer?ChatPatz specializes in homemade pickles, Thekua, and Nimki. Our products are crafted with traditional recipes and high-quality ingredients to ensure authentic flavor and quality.
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How can I place an order?You can place an order directly through our website. Browse our product selection, add items to your cart, and proceed to checkout to complete your purchase.
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What payment methods are accepted?We accept major credit/debit cards and other secure payment options available at checkout.
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How do I track my order?Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment through the courier’s website.
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What is your shipping policy?We offer fast and reliable shipping options. For detailed shipping times and costs, please refer to our [Shipping Policy] page.
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Can I return an item?We do not accept returns once an order is delivered. If you receive a damaged or incorrect product, please contact us immediately for assistance with a refund or replacement.
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How can I contact customer service?For any questions or issues, you can reach our customer service team via email at [customer service email] or by phone at +91 965 476 5228. We’re here to assist you!
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What should I do if I receive a damaged product?If your product arrives damaged, please contact us with a photo of the damage. We will review the issue and arrange for a refund or replacement as necessary.
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How do I update my account information?Log in to your account on our website and go to the account settings section to update your personal information, address, or payment details.
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Can I cancel my order?Orders can be canceled only before they are processed and shipped. If you need to cancel an order, please contact us as soon as possible.
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Do you offer international shipping?Currently, we only offer shipping within India. For international shipping inquiries, please contact us to discuss potential options
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How do I provide feedback or suggestions?We welcome your feedback! Please send your comments or suggestions to [customer service email], and we’ll be happy to hear from you.
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Where can I find your store policies?Our store policies, including shipping, returns, and terms of use, are available on the [Store Policies] page of our website.
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Are your products allergen-free?We strive to accommodate various dietary needs. Please refer to individual product descriptions for allergen information. If you have specific concerns, feel free to contact us.
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