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Get Your Answers Here (FAQ)

  • What products does ChatPatz offer?
    ChatPatz specializes in homemade pickles, Thekua, and Nimki. Our products are crafted with traditional recipes and high-quality ingredients to ensure authentic flavor and quality.
  • How can I place an order?
    You can place an order directly through our website. Browse our product selection, add items to your cart, and proceed to checkout to complete your purchase.
  • What payment methods are accepted?
    We accept major credit/debit cards and other secure payment options available at checkout.
  • How do I track my order?
    Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment through the courier’s website.
  • What is your shipping policy?
    We offer fast and reliable shipping options. For detailed shipping times and costs, please refer to our [Shipping Policy] page.
  • Can I return an item?
    We do not accept returns once an order is delivered. If you receive a damaged or incorrect product, please contact us immediately for assistance with a refund or replacement.
  • How can I contact customer service?
    For any questions or issues, you can reach our customer service team via email at [customer service email] or by phone at +91 965 476 5228. We’re here to assist you!
  • What should I do if I receive a damaged product?
    If your product arrives damaged, please contact us with a photo of the damage. We will review the issue and arrange for a refund or replacement as necessary.
  • How do I update my account information?
    Log in to your account on our website and go to the account settings section to update your personal information, address, or payment details.
  • Can I cancel my order?
    Orders can be canceled only before they are processed and shipped. If you need to cancel an order, please contact us as soon as possible.
  • Do you offer international shipping?
    Currently, we only offer shipping within India. For international shipping inquiries, please contact us to discuss potential options
  • How do I provide feedback or suggestions?
    We welcome your feedback! Please send your comments or suggestions to [customer service email], and we’ll be happy to hear from you.
  • Where can I find your store policies?
    Our store policies, including shipping, returns, and terms of use, are available on the [Store Policies] page of our website.
  • Are your products allergen-free?
    We strive to accommodate various dietary needs. Please refer to individual product descriptions for allergen information. If you have specific concerns, feel free to contact us.
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