Shipping & Returns
Shipping Information
1. Shipping Overview
At ChatPatz, we strive to ensure that your shopping experience is smooth and satisfying. To achieve this, we partner with reliable third-party logistics services to handle the shipping of your orders. Our goal is to deliver your products promptly and securely.
2. Processing Time
Order Processing: Orders are processed within 1-2 business days after receiving payment confirmation. Business days are Monday through Friday, excluding holidays.
Shipping Times: Once processed, the shipping times are dependent on the shipping method selected and the destination. Typically, standard shipping takes 3-7 business days, while expedited options may take 1-3 business days.
3. Shipping Methods and Costs
Standard Shipping: Available for a flat rate or free on orders over a certain amount. Delivery typically takes 3-7 business days.
Expedited Shipping: Available for an additional fee. Delivery typically takes 1-3 business days.
International Shipping: Available to select countries. Shipping times and costs vary based on the destination and will be calculated at checkout.
4. Shipping Address
Please ensure that the shipping address provided is accurate and complete. ChatPatz is not responsible for delays or misdeliveries due to incorrect or incomplete addresses.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment's progress through the third-party logistics provider's website.
6. Shipping Delays
While we strive to meet our estimated delivery times, delays can occur due to unforeseen circumstances such as weather conditions, shipping carrier delays, or other factors beyond our control. We will notify you of any significant delays as soon as possible.
7. Shipping Issues
If you experience any issues with your shipment, such as a lost or damaged package, please contact our customer service team at hellochatpatz@gmail.com or +91 965 476 5228. We will work with the third-party logistics provider to resolve the issue as quickly as possible.
8. Returns and Exchanges
For information on returning or exchanging items, please refer to our Return, Refund, and Cancellation Policy on our website.
9. Changes to Shipping Policy
ChatPatz reserves the right to modify this shipping policy at any time. Any changes will be updated on our website and will be effective immediately upon posting.
Return & Exchange Information
1. Returns
No Returns: At ChatPatz, we do not accept any returns once the order has been delivered. Please ensure that you review your order carefully before completing the purchase.
2. Refunds
Refunds are provided under specific conditions:
Unavailable Product: If the product you ordered is unavailable and payment has already been made, you are eligible for a refund.
Damaged Product: If you receive a product that is damaged upon delivery, please contact us immediately. You may be required to provide a photograph of the damaged product for verification. Refunds or replacements will be processed once the damage is confirmed.
Lost in Transit: If a product is lost in transit and the delivery remains incomplete, you are entitled to a refund. Please notify us as soon as possible if you believe your order is lost.
3. Order Cancellation
Right to Cancel: ChatPatz reserves the right to cancel any order for any reason. If we need to cancel your order or a portion of it, we will notify you promptly.
Additional Information: We may require additional information to process your order or address any issues. You will be informed if we need any further details.
4. Refund Process
Refund Timeframe: If your order is canceled after your credit/debit card has been charged, you will receive a refund within 5-7 working days. The refund will be processed to the original method of payment.